Shipping

check_box

Where do you ship?

We ship anywhere within the USA. Unfortunately we don't ship internationally outside of the USA at this time.

check_box

What do I do if I haven't received my order?

If you haven't received your order within the delivery timeframe, and haven't received any updates on your order, please check the order tracking. If the order tracking indicates problems, then please reach out to our customer support team. You can either email us on info@greencastlerental.com or give us a call on +1 (717) 597-7799. Lines are open between 9am to 5pm PT (except Weekends, when we are closed). We aim to respond within 24 hours during our 9am to 5pm PT business hours.

check_box

How can I track my order?

Once your order is dispatched from our warehouse, we'll email you an order confirmation with a tracking number, enabling you to track the status and location of your order.

check_box

Can I change my shipping address after placing my order?

If you notice an error with your shipping address, please email us asap within 24 hours on info@greencastlerental.com with your name and order number so we can correct the address of your package before it departs. If your order has dispatched from our warehouse, there's no guarantee we can update the address, but we'll do everything we can.

check_box

Can I collect my order from your warehouse?

Unfortunately we don't offer customers to collect their order from our warehouse.

Returns & Refunds

check_box

Do you accept returns?

Yes, we accept returns under our 30 Day Return Policy. All returned items must be in new and unused condition and it its original packaging. If you have any questions about our return policy please email us on info@greencastlerental.com or give us a call on +1 (717) 597-7799. Lines are open between 9am to 5pm PT (except Weekends, when we are closed). We aim to respond within 24 hours during our 9am to 5pm PT business hours.

check_box

How long does the refund take?

Once we've received and inspected the item, you'll receive a refund within 10-12 business days, depending on your card issuer's policies. We refund only to your original payment method.

check_box

How do I start a return?

To start a return please email us on info@greencastlerental.com. For full information visit us our return policy page.

Payments & Security

check_box

What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • MasterCard
check_box

How do I know my transaction is secure?

We ensure that every credit card transaction occurs within a secure environment. The Greencastle Ace Hardware payment system has a 128-bit SSL security encryption. The transaction is secure if you see a key lock at the top left of your web browser.

We do not retain your credit card information after your order is complete. Instead, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secure with each purchase.

Greencastle Ace Hardware is committed to a safe, enjoyable, and smooth online shopping experience for all customers. For your safety, we have implemented a payment security screening process.

Confirmation of customer details on specific orders may be required before the order is processed. Please ensure that you provide accurate and up-to-date contact information should we need to confirm the security of your order.

Company & Contact

check_box

Where is Greencastle Ace Hardware located?

We're based out of Seattle in the USA.

785 S Washington St, Greencastle, PA 17225, United States.

check_box

How can I contact Greencastle Ace Hardware?

You can contact us by phone or email:

  • Phone: +1 (717) 597-7799
  • Email: info@greencastlerental.com

Lines are open between 9am to 5pm PT (except weekends, when we are closed). We aim to respond within 24 hours during our 9am to 5pm PT business hours.

Have any questions? Reach out to our friendly team

If you have any questions read our helpful FAQs, or please contact us. We aim to respond within 24 hours of your inquiry. Our business hours are between 9 am to 5pm PT (except weekends, when we are closed).

Thank you for choosing
Greencastle Ace Hardware. We look forward to serving you with transparency, integrity and our commitments.


Greencastle Ace Hardware

Open Monday-Friday

9AM-5PM PT

Email: info@greencastlerental.com

Phone: +1 (717) 597-7799

Address:  785 S Washington St, Greencastle, PA 17225, United States

We aim to respond within 24 hours during our 9am to 5pm PT business hours.